1. About these terms
These Terms of Service (“Terms”) apply to your use of Optix LAB MedSync, including the cloud web app, the Windows and Mac desktop app, the Android app and this website (together, the “Service”). The Service is operated by System Optix (“we”, “us”) for diagnostic laboratories and collection centres in Pakistan. By creating an account or using the Service you agree to these Terms on behalf of your lab.
2. Your account
- You must give correct information when you sign up and keep it up to date.
- The person who signs up for a lab is responsible for that lab’s account, for the staff users they add, and for what those users do in the Service.
- Keep passwords private. Tell us promptly if you think an account has been misused.
3. Free trial, plans and payment
- Every new lab starts with a free trial (currently 14 days). No credit card is needed to start.
- After the trial you can choose a paid plan, billed monthly or yearly, in Pakistani Rupees (PKR). Current plans, prices and limits (staff users and invoices per month) are shown on our pricing section. Prices can change; a change never affects a period you have already paid for.
- You can pay by JazzCash, Easypaisa or bank transfer. Your plan is activated after we confirm your payment, normally within a few hours.
- Plan limits apply to the lab account. If you need more users or invoices, contact us to move to a bigger plan.
4. When a trial or plan ends
If your trial or paid period ends without a new plan being activated, your account becomes read-only. You can still sign in and view your data, but you cannot add or change records until a plan is activated. We do not delete your data because a trial or plan has ended. Once a plan is activated, you carry on where you left off.
5. Your data
- You own it. Patient records, test orders, results, invoices and everything else you enter remain the property of your lab. We do not claim ownership of your data.
- We use it only to run the Service for you — for example to store it, sync it between your devices, back it up and show it to your authorised staff. See our Privacy Policy for details.
- Labs are isolated. Each lab’s data is kept separate from every other lab’s. One lab cannot see another lab’s records.
- You can take it with you. You can export your lab’s data as a backup from Settings at any time.
- You are responsible for having the right to store and process the patient information you enter, and for handling it in line with the laws and professional rules that apply to your lab.
6. Backups and availability
We take regular backups of the server and work to keep the Service available, but we cannot promise it will be uninterrupted or error-free. The desktop app keeps working offline and syncs when the internet returns. We recommend you also keep your own exported backup from Settings from time to time.
7. Acceptable use
Please do not:
- use the Service for anything unlawful, or to store data you have no right to hold;
- try to access another lab’s data, or to break, overload or reverse-engineer the Service;
- share your account with people who are not your staff, or resell the Service without our written permission;
- upload malicious files or use the Service to send spam or abusive messages.
8. Medical responsibility
Optix LAB MedSync is a record-keeping and reporting tool. It does not provide medical advice or make diagnoses. Reference ranges, critical-value alerts and trends are aids only — your qualified lab staff remain responsible for checking, approving and releasing every result and report, and for correcting any test settings or ranges you have entered.
9. Suspension and ending the agreement
You can stop using the Service at any time; export your data first from Settings. We may suspend an account that breaks these Terms or puts the Service or other labs at risk, and we will try to tell you why. If you ask us to delete your lab’s data we will do so, subject to anything the law requires us to keep.
10. Liability
The Service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by your own entries, settings or failure to keep backups. Our total liability for any claim is limited to the amount you paid us for the Service in the three months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
11. Changes to these terms
We may update these Terms from time to time. We will change the “Last updated” date above, and for significant changes we will tell you in the app or by email. If you keep using the Service after a change, you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of Pakistan.
13. Contact
Questions about these Terms? Contact our support team (see the contact details on our home page).